{"id":2711,"date":"2026-09-19T09:36:45","date_gmt":"2026-09-19T13:36:45","guid":{"rendered":"https:\/\/niagaratherapie.com\/politique-de-retour-et-dechange\/"},"modified":"2026-09-22T14:35:04","modified_gmt":"2026-09-22T18:35:04","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/niagaratherapie.com\/en\/return-exchange-policy\/","title":{"rendered":"Return & Exchange Policy"},"content":{"rendered":"
<\/div>

Return & Exchange Policy<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>

Return & Exchange Policy<\/h2>\n<\/div><\/div>
<\/div>

How Returns & Exchanges Work:<\/strong><\/p>\n

For eligible purchases, you have 30 days from the date your order is delivered to request a return or exchange.
\nItems must be unused, unopened, and accompanied by your receipt.
\nYou can bring your eligible item(s) to any of our warehouses for a return or exchange.<\/p>\n

Returns for Courier-Delivered Purchases<\/strong>
\nIf your order was delivered by courier, please contact our Customer Service team to start your return process.<\/p>\n

Items Not Eligible for Return<\/strong>
\nWe are unable to accept returns or exchanges on large items, such as headboards and bedframes, except for mattresses.<\/p>\n

Mattress Returns<\/strong>
\nAdjusting to a new mattress can take some time. That\u2019s why we offer a 100-night trial period on all mattresses.
\nWe ask that you try your mattress for at least 21 days before requesting a return or exchange. If you\u2019re still not satisfied after this period, we\u2019ll be happy to help you find a better fit.<\/p>\n

Refunds & Exchange Payments<\/strong>
\nRefunds and exchange balances will be issued to you in the original form of payment.
\nIf you choose to exchange for an item of greater value, you\u2019ll simply pay the difference.<\/p>\n

Damaged Items<\/strong>
\nIf any part of your order arrives damaged, please reach out to our Customer Service team within 48 hours of delivery so we can resolve the issue promptly.<\/p>\n

If you have any questions or need assistance, our Customer Service team is here to help!<\/p>\n<\/div><\/div><\/div><\/div>

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